Description based on the Specified Commercial Transactions Act

In the case of cash on delivery, the cash on delivery fee is 330 yen for orders under 10,000 yen.
Under 30,000 yen: 440 yen
Under 100,000 yen: 660 yen
300,000 yen or less: 1,100 yen

Shipping fee: 770 yen for Okinawa and other remote islands 2,585 yen for Okinawa and other remote islands

• For credit card and electronic money payments: Your order will be shipped within 3 business days of being received.
• For convenience store and bank payments: Your order will be shipped within 3 business days after we confirm your payment.

We take every precaution to ensure the quality of our products, but if the product is damaged or dirty, or is different from your order, please contact us within 5 days of delivery. We will immediately return or exchange the product. In this case, we will cover the shipping costs.

If there is any damage or other accident during delivery, please contact us. We will send a new product as soon as possible, and we will cover both shipping and handling fees. In that case, the person in charge at the shipping company may contact you directly. However, we may not be able to exchange products that are out of stock.

If you wish to return an item for your own reasons (except for damage or soiling of the item), we will accept the return if you notify us of your intention to return the item within 5 days. In this case, the customer will be responsible for the round-trip shipping fee and bank transfer fee. Please note that we cannot accept any refunds or returns if more than 6 days have passed since the item was delivered.

[When returns or exchanges cannot be accepted]

• Items delivered more than 6 days ago
• Products that you have used once
• Products that have been soiled or damaged by the customer
• If the product box, instruction manual, etc. are damaged, lost, or discarded
• Products processed by customers
• Sale items
• Other items that have a statement on the product page that they cannot be returned

In the case of unilateral refusal to receive the product after it has been shipped, or long-term absence, the customer will be responsible for shipping fees, COD fees, and other bank transfer fees, as well as returns and exchanges due to customer convenience. We will invoice you at a later date.